Frequently Asked Questions
Everything you need to know about your Pacers gear and orders.
How long will it take for my Pacers gear to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout for fans who need their gear before tip-off.
Can I return a customized player jersey?
Customized jerseys, including those with custom names or specific player heat-press designs, are final sale and cannot be returned or exchanged unless there is a manufacturing defect.
Are the products sold here officially licensed?
Yes, every item in the Indiana Pacers Team Store is 100% officially licensed by the NBA, ensuring authentic logos, colors, and high-quality craftsmanship.
Do you offer international shipping for global fans?
Yes, we ship Pacers merchandise worldwide. International delivery times vary by location, and customers are responsible for any applicable customs duties or import taxes.
What is your return policy for unworn apparel?
We offer a 30-day return policy for unworn and unwashed merchandise with original tags attached. Simply use our online portal to generate a return shipping label.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.